As much as I love the holidays, when you manage a store that’s only open two days each week, at this time of the year it’s super confusing for customers to know when we’re open and when we’re not. No matter how many signs I post, how often I mention it here or how many times I change the phone message (“Hello! You’ve reached Jubilee Furniture and general manager, Susan Galbraith…our store hours are Fridays 1 to 8 and Saturdays 9 to 4 and we WILL be open Friday, December 30th and Saturday, December 31st our regular hours.”) – inevitably someone will mention next weekend how they desperately need some piece of furniture that we’ll sell today or tomorrow and they’ll glare at me and exclaim how they had NO idea we were open New Year’s Eve day (or the day before NYE day) and I’ll feel horrible. Failed. Again.
Overall, I’m fairly confident in my abilities and don’t usually feel like a big loser but I hate disappointing people, hate them feeling like I’ve let them down. Yet now that I’m thinking about it – this job regularly lands me in that position. It might be someone who had furniture to donate and didn’t know about us or someone needing to buy something and paying full price when Jubilee Furniture had a less expensive option for a better quality piece.
Thankfully, before I get myself too tied up in knots – I realize I’ll never be able to communicate to everyone who might want to donate or shop about the store (not that I won’t continue to improve at getting our message out) – and I take a deep breath, square my shoulders and mentally prepare my response – “I’m so sorry you didn’t realize we were open on the 30th and 31st! Next time I’ll personally hand-deliver the engraved invitation to you.” Maybe no? *smile*
The worst part is there’s so much amazing furniture for purchase this week! Lots for unaware customers to get angry over! Let’s take a peek:
fantastic Room and Board sofa – a few fabric pulls on the back cushions – priced $225
So, in case you’ve read this far and are still unclear on whether Jubilee Furniture will be open today and tomorrow allow me to clarify. Hot chocolate. Starlight. Orange – both the color and the fruit.
Dear reader, I would never insult your intelligence!
Wishing you an amazing and marvelous, growing and learning 2012!
Overall, I’m fairly confident in my abilities and don’t usually feel like a big loser but I hate disappointing people, hate them feeling like I’ve let them down. Yet now that I’m thinking about it – this job regularly lands me in that position. It might be someone who had furniture to donate and didn’t know about us or someone needing to buy something and paying full price when Jubilee Furniture had a less expensive option for a better quality piece.
Thankfully, before I get myself too tied up in knots – I realize I’ll never be able to communicate to everyone who might want to donate or shop about the store (not that I won’t continue to improve at getting our message out) – and I take a deep breath, square my shoulders and mentally prepare my response – “I’m so sorry you didn’t realize we were open on the 30th and 31st! Next time I’ll personally hand-deliver the engraved invitation to you.” Maybe no? *smile*
The worst part is there’s so much amazing furniture for purchase this week! Lots for unaware customers to get angry over! Let’s take a peek:
fabulous Ethan Allen oversized chair for $145
great round, tufted ottoman for $45
Flexsteel chair for $65
nice Bauhaus sofa for $135
unbelievable, retro, chartreuse colored velvet, curved sofa for $195 – in excellent condition
we received THREE sets of bunk beds this week – this first set is priced $145 (does not include the mattresses) and includes two bunky boards
super sweet bedroom set by Pilliod Furniture includes: twin size sleigh head board, foot board and side rails priced $145; one drawer night stand for $35; chest of drawers (taller piece) priced $125; dresser priced $95; twin mattress and box spring is $135. The furniture is a creamy off-white and each knob is different. Excellent condition.
wonderful twin size captain’s bed priced $165; twin mattress and box spring for
$135
older maple bunk beds priced $125 (does not include ladder or top safety rail) – twin mattress priced either $25 or $35 (forgot to write it down – sorry)
final set of bunk beds – oak in excellent condition – this set also includes two bunky boards (and a ladder and top safety rail) priced $225; twin mattresses shown are $95 each
neat Sligh & Lowry chest of drawers for $55; matching desk is also $55
nice Thomasville bedroom set includes: long dresser with mirror for $195; tall armoire (top opens and there are shelves) priced $145; night stand for $50 (only one night stand)
massive oak table with three leaves and six chairs for $135
this Broyhill set includes: table with 1 leaf, table pads and 8 chairs (some of the caning is pulling away from the side of the chairs) for $150; two piece lighted china cabinet for $95; buffet for $45
this is a pallet of brand new boxes that Dan wrapped into sets of five – the smaller banker’s boxes we’re selling one set for $3; larger boxes are $5 for a set of five
very nice Room and Board sofa – only problem the seam in the middle of the seat cushion has come apart – so sad – sofa is priced $85
fabulous Howell retro table with one leaf and two chairs for $60
lovely old desk with leather top priced $145
So, in case you’ve read this far and are still unclear on whether Jubilee Furniture will be open today and tomorrow allow me to clarify. Hot chocolate. Starlight. Orange – both the color and the fruit.
Dear reader, I would never insult your intelligence!
Wishing you an amazing and marvelous, growing and learning 2012!
Labels:
weekly update 12-30-11
